Spike
This is a formal request for service cancellation and termination of agreement and allows you to formally request the cancellation of your website services.
Note: The "Service Cancellation & Termination Of Agreement Request" form is publicly visible but can only be submitted once you are logged in.
Below is a detailed explanation of each required field to ensure a smooth process.
A unique number assigned to your account when you signed up for our services. This number was sent to your email when your service was activated. Check your inbox for the welcome or billing email.
The exact web address (e.g., yourcompany.com) associated with your service: To correctly identify the website that you want to cancel.
The website solution package you selected when signing up (e.g., Basic, Business, or Premium): To verify your plan details and ensure proper termination of services like hosting, domain management, and email setup.
The registered name of the account holder: To confirm that the cancellation request is coming from the authorized user.
Your primary email used for account management and notifications: To confirm ownership and send important updates about the cancellation process.
A valid contact number associated with your account. In case our team needs to reach out for verification or additional details.
A brief explanation of why you are discontinuing the service. This helps us understand client needs and improve our services.
A mandatory checkbox confirming that you acknowledge the service cancellation terms: To ensure that you understand the impact of terminating the service, including data loss and service discontinuation.
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